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Customer Satisfaction Survey
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Customer Satisfaction Survey
Monday, 20 May 2013
Customer Satisfaction Survey
Our Clients
PRODUCTS
Customer Satisfaction Survey
CLIENTS' TESTIMONIAL
This year has afforded us the privilege to rethink our corporate image in relation to our customers’ perceptions of our way of doing business and the value our various financial solutions have created for your business. Because these are important performance indices for us, we will like you to spare some minutes out of your precious time to tell us how you feel about us and our solutions that you use in your organisation.
YOUR ORGANISATION DETAILS
Organisation Name
(*)
Please Input your Company's Name.
Location address
(*)
Please Input your Location address
Size of Employees
(*)
Please Input your Size of Employees
YOUR PERSONAL DETAILS
Respondent's Name:
(*)
Please Input your Respondent’s Name.
Department:
(*)
Please Input your department
Job Role:
(*)
Please Input your Job Role
Contact Phone:
(*)
Please Input your Contact Phone number
Contact Email:
(*)
Please Input a valid E-mail address.
Please tick as many of the below profile that suits you most:
(*)
Current user of PFS Solution(s) and/or Services
Past user of PFS Solution(s) and/or Services
Administrator/Supervisor of users
IT Support for PFS Solution(s)
Admirer of PFS solutions
None of the above
Please choose an option.
PFS TESTIMONIAL
1. Does your organisation have any business relationship with PFS?
(*)
Yes
No
Not Sure
Please choose an option.
2. Is PFS the only Financial Software provider in your organisation?
(*)
Yes
No
Not Sure
Please choose an option.
3. In your organisation, how does PFS rank among all your financial software providers?
(*)
Most Preferred
Highly Preferred
Preferred
Not Preferred
Please choose an option.
4. If your response to Q.3 above is not [a.], we will like to know about those organisations that are preferred to PFS. Please list the top 3 of such preferred organisations here:
(*)
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5. What three(3) things do you think that the vendors listed in Q.4 above do for your organisation that make them preferred to PFS by your company?
(*)
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6. We will like to know about your general impression about PFS as financial software solution and service provider. Please put down your general impression about PFS as a financial software solution provider here:
(*)
Invalid Input
SOLUTION/SERVICE TESTIMONIAL
1. Please select PFS solutions/Services that your organisation currently makes use of?
CLIREC
PAYiT
iTELLER
SYMPHONY
BONDS
COOP MANAGER
APPLAUSE
CHECKMATE
Training
Seminars
Customer Service
Software Support
Please choose an option.
2. What is the general impression in your organisation about the performance of each of the PFS solutions and services your organisation is currently using?
CLIREC
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
PAYiT
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
iTELLER
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
SYMPHONY
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
BONDS
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
COOP MANAGER
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
APPLAUSE
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
CHECKMATE
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
Training
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
Seminars
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
Customer Service
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
Software Support
Highly Favorable
Favorable
Not Favorable
Not Sure
Please choose an option.
3. How will you rate the general performance of each of the PFS solutions in your organisation?
CLIREC
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
PAYiT
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
iTELLER
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
SYMPHONY
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
BONDS
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
COOP MANAGER
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
APPLAUSE
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
CHECKMATE
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
Training
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
Seminars
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
Customer Service
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
Software Support
Very Satisfactory
Satisfactory
Not Satisfactory
Not Sure.
Please choose an option.
4. What one thing would you suggest needs improvement in the following PFS Solutions and Services:
PAYiT
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CLIREC
Invalid Input
iTELLER
Invalid Input
SYMPHONY
Invalid Input
BONDS
Invalid Input
COOP MANAGER
Invalid Input
APPLAUSE
Invalid Input
CHECKMATE
Invalid Input
Training
Invalid Input
Seminars
Invalid Input
Customer Service
Invalid Input
Software Support
Invalid Input
5. Kindly put down your general comment about PFS and its Solutions/Services in few sentences in the space below:
(*)
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